Success Story:

Procter & Gamble engaged Cole Chemical to help them improve product quality issues that were increasing cost due to expediting products and threatening shutdowns at its manufacturing plant in the northeast.

P&G logo

Cole Chemical screens all products before the customer ever sees them to handle all carrier claims and disputes. We exercise statistical quality control and ensure that all products conform to customer requirements for quality, packaging, and ontime delivery..

Certificates of analysis, certificates of conformance, MSDS, and more are sent digital in advance of the shipments for easy customer review..

Quality Management Quality Management

Service Description:
Cole Chemical provides a number of processes and services designed to reduce delivered defective product and assure quality. Cole Chemical has been ISO certified since 1992:
  • Product testing
  • Certificates of analysis
  • Certificates of conformance
  • Documentation Support
  • MSDS
  • Statistical quality control reports
  • Supplier evaluations
  • Supplier qualifications
  • Non-conformances
  • Product returns
  • Root cause analysis
  • Effectiveness reviews
  • Preventive Actions
  For customers:
  • Ensures product quality and
    packaging meet your requirements
  • Reduction in shipments of
    non-conforming products
  • Elimination of claims, troubleshooting
  • Handling of returns
  • Improved access to documents
  • Accurate invoicing
  • Accurate on-time delivery
  For suppliers:
  • Reduction in rework
  • Claims resolved quickly
  • Compliance mediator
  • Improved customer satisfaction


Cole Chemical resolves all quality issues
before they become problems.”
– Warehouse Manager



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